singamas Platform Privacy Notice
This page describes what we collect when you use singamas and how we keep that data protected. We are singamas, the gaming platform operator. When you register an account, deposit funds, place bets on our sportsbook (Liga 1, Piala AFF, football, badminton, MotoGP), play live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), try slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or access esports markets (Mobile Legends, Free Fire, PUBG Mobile), we collect information to verify your identity, process your payments, and deliver our service.
Our privacy practices follow Indonesian data-protection principles and comply with applicable laws in each jurisdiction where singamas operates. We encrypt your data, limit access to authorized staff, and do not sell your information to advertisers. This notice explains what we collect, how we use it, who we share it with, and what rights you have.
What Data We Collect on singamas
Account registration: When you sign up for singamas, we collect your email address, chosen password, full name, date of birth, phone number, and country/region. These details allow us to create your account, contact you about service issues, and verify your age and location eligibility.
Identity verification (KYC): Before you can withdraw funds from singamas, we require identity verification. We collect scans or photos of your government-issued ID (national identity card, passport, or driver's license), proof of current address (utility bill, rental agreement, or bank statement dated within three months), and a facial photo or video selfie for comparison against your ID. We use this data to confirm you are who you claim to be and to comply with anti-money-laundering regulations.
Payment information: When you deposit or withdraw from singamas, we collect details about your chosen payment method: bank account number or e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), your bank (mobile banking, local payment, online payment, e-wallet), and transaction amounts and timestamps. We store encrypted versions of these details so you do not need to re-enter them for every deposit or withdrawal.
Gameplay and betting history: Every bet you place on singamas—whether on Liga 1 matches, live-dealer tables, slots, number games, or esports—is recorded. We log your bet amount, the game or event, the outcome, and your win or loss. This data helps us verify payout accuracy, investigate disputes, and provide you with account statements.
How We Use Your Data on singamas
Service delivery: We use your data to operate singamas—process your bets, calculate and credit your winnings, handle deposits and withdrawals, and provide customer support. Every activity on singamas depends on your account information.
Verification and compliance: We use your KYC data to verify your identity, confirm your age and location eligibility, and fulfill regulatory obligations (anti-money-laundering, counter-terrorism financing). We retain this data for as long as your singamas account is active, plus seven years thereafter, to meet record-keeping requirements.
Security and fraud prevention: We analyze your login patterns, payment methods, and betting behavior to detect unauthorized access, duplicate accounts, and fraud. If we notice unusual activity—such as login from a new geographic location, a sudden large deposit, or rapid withdrawals—we may pause your account and ask you to re-verify.
Communications: We use your email and phone number to send you account notifications (deposit confirmations, payout alerts, security warnings). We do not send promotional emails or marketing messages unless you opt in. You can manage communication preferences in your singamas account settings.
We at singamas collect the minimum data needed to operate securely and fairly. We do not sell your information to third parties, and we do not use your betting history to build marketing profiles.
Data Sharing and Third-Party Processors
We do not sell your personal data to advertisers, data brokers, or marketing firms. However, we do share your information with third parties in specific, limited ways:
- Payment processors: We share your payment details with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and your bank (mobile banking, Mandini, local payment, online payment) to process deposits and withdrawals. These organizations handle your data according to their own privacy policies.
- Identity verification services: We share your KYC documents with automated verification platforms that cross-check your ID against government registries (where available) and detect document fraud.
- Legal and regulatory authorities: We may disclose your data if required by law (court order, police investigation, tax authority request). We comply with such requests unless prohibited by law.
- Our service providers: We use cloud hosting providers, payment processors, and customer-support platforms that access your data on our behalf. We contractually require these vendors to protect your data and use it only for singamas operations.
Data location and jurisdiction: Our singamas servers and databases are hosted outside Indonesia, in secure data centres in multiple countries. This means your personal data may be stored and processed outside your home jurisdiction. By using singamas, you consent to this cross-border transfer. We apply the same encryption and access controls regardless of server location.
Your rights regarding data on singamas: Under applicable data-protection laws, you have the right to access, correct, or delete your personal information. You can request a copy of all data we hold on you by contacting our support team. If you find inaccurate information in your KYC profile, you can request correction. We will respond to such requests within 30 days. Deletion of gameplay history is not possible (we must retain betting records for regulatory and dispute-resolution purposes), but we can delete or anonymize contact details once your account is closed.
Account closure: If you close your singamas account, we retain your data for seven years to comply with legal obligations. After seven years, we securely delete personal information that is no longer needed for regulatory purposes. Your encrypted password is deleted immediately upon closure.
Cookies and tracking: When you visit singamas.app or use our app, we use cookies (small text files stored on your device) to remember your login session, your preferred language, and your account preferences. We do not use cookies for behavioral tracking or targeted advertising. Third-party services (Google Analytics, payment gateways) may also place cookies; we do not control their practices, but we minimize third-party tracking where possible.
Contacting Us About Privacy
If you have questions about how we handle your data on singamas, concerns about your privacy, or a request to access or delete your information, contact our support team. You can reach us through the in-app chat, email, or by submitting a request through your account settings. Our team will respond within 24–48 business hours. For users in Jakarta, Surabaya, Bandung, Medan, or Semarang, our English-language support is available during standard business hours.
We take your privacy seriously. If we discover a data breach or unauthorized access to singamas accounts, we will notify affected users by email and post a public notice on our site. Our commitment is to handle your data transparently, securely, and only in ways that support singamas operations and legal compliance.
Our approach to data privacy reflects our broader commitment to transparency and user protection. We believe you should know exactly what data we hold, why we hold it, and how we keep it safe.